HORRIBLE SERVICE!!!

This is the worst client service I have ever seen. 3 months later, countless calls to your center, back and forth Twitter interactions, my phone number has still no been changed. Yes, something as simple as a phone is proving to be a challenge - I just wonder how efficient they are when it comes to serious matters.

Discovery Insure have been nothing but terrible to me this year. My premiums were increased in March(annual policy review) which I don't have an issue with as I had expected that. That same month they again increased my premium because apparently my claim ratio is high - this is despite me only having 2 claims in 5 years. This discourages people to claim in fear of their premiums being looked at every time and that defeats the whole purpose of having insurance.

I've also reported a fault with my Vitality drive, Theo promised to call me back 6 weeks ago, I'm still waiting. Discovery Insure is nothing but a ****, solely based on my experience DO NOT JOIN THEM, THEY'RE HORRIBLE!!!