WO
Wayne O
1 reviews | Active since Dec 2015
18 May 2022, 14:45
Horrible Service
A Discovery Bank, Insure, Medical and Life client...this makes no difference when you need Discovery the most. House broken into, car written off due to mechanical fire, all in the same week. In a seriously stressful time in your life, you at least expect that your service provider will provide a speedy resolution...not if that service provider is Discovery.
Claims logged on the 6th May...its 18 May today, still not resolved...shocking
Have to constantly ask for feedback, no acknowledgment on emails sent, no sense of urgency.
Only really helpful person that went beyond the call of duty was Henry, the Assessor who wrote the damage report on the car.
Helpful (0)
Replies (3)0
Replies (3)WO
Wayne O's updateReviewer Update
20 May 2022, 13:07 Car claim delayed again...Discovery asks you send agreement forms to the wrong email addresses, then you have to call, to get the correct email address...still no feedback from claims consultant handling the settlement
WO
Wayne O's update20 May 2022, 13:07
Reviewer Update
Car claim delayed again...Discovery asks you send agreement forms to the wrong email addresses, then you have to call, to get the correct email address...still no feedback from claims consultant handling the settlement
WO
Wayne O's updateReviewer Update
20 May 2022, 16:47And still waiting on a simple response that takes 5mins. Collen Baloyi @ Discovery, you have no idea of what customer service is...
WO
Wayne O's update20 May 2022, 16:47
Reviewer Update
And still waiting on a simple response that takes 5mins. Collen Baloyi @ Discovery, you have no idea of what customer service is...
WO
Wayne O's updateReviewer Update
23 May 2022, 09:54And the horrific service from Discovery continues...the write off report and settlement letter was provided to them a week ago. They are only settling the car 3 days from today. The ripple effect...my settlement value has since increased, I am liable for another debit order for a car that I don't have....And still not a single email from the claims consultant...
Discovery, you will be losing a Insure, Bank, Medical and Life client...but certain that you don't really care anyway.
Discovery, you will be losing a Insure, Bank, Medical and Life client...but certain that you don't really care anyway.
WO
Wayne O's update23 May 2022, 09:54
Reviewer Update
And the horrific service from Discovery continues...the write off report and settlement letter was provided to them a week ago. They are only settling the car 3 days from today. The ripple effect...my settlement value has since increased, I am liable for another debit order for a car that I don't have....And still not a single email from the claims consultant...
Discovery, you will be losing a Insure, Bank, Medical and Life client...but certain that you don't really care anyway.
Discovery, you will be losing a Insure, Bank, Medical and Life client...but certain that you don't really care anyway.