Horrible Service

The most horrible after-sales service I have ever experienced! I have called 5 times over the past 2 weeks requesting the actual recording of the short term insurance sale conversation as information which I have been told did not correspond to what I actually had to do in order to get my insurance to be in effect. Additional costs incurred over and above everything else in order to do the 360 point check at tyger wheel and tyre when I was told all I had to do was present the car for inspection. I requested someone to call me however I am still waiting?? Can someone COMPETENT call me so that I gain clarity or you can kiss my business goodbye.