Hellopeter
Share Your Experience

1 reviews | Active since Jul 2015

29 Mar 2018, 11:25

Horrible Service

I was involved in a accident whereby my current insurer Discovery sent me to this fantastic autobody shop called Lehlobo Autobody. Discovery clearly does not have minimum requirement for the companies they use to comply with. My car has been with Lehlobo Autobody from the 14th of March and is still currently there after i was informed that it would not take longer than 10 business days to repair. Discovery and the partners they use clearly does not care about the level of service they give to their clients. I have had no feedback from Lehlobo Autobody and had to phone them numerous times as they do not give feedback or stick to the due dates they provide Discovery clients. Discovery is just as bad as I sent them a complaint and received a reference number regarding my complaint about their horrible service and guess what still no one has contacted me. Before you choose Discovery as an Insurer do your homework and rather go with Santam or any other insurer.

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Replies (2)
Discovery Insure
Discovery Insure's reply29 Mar 2018, 14:21
Official

Thank you for taking my call.

As discussed, we are currently investigating your concerns.

Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

's update09 Apr 2018, 08:51
Reviewer Update
Good Morning Preveshen, I am writing this reply to you and it is not a good one. I received my vehicle back on Friday from Lehlobo Autobody and again the level of service is unacceptable. I was told my car was released to be delivered at 13H00 and only received it almost just before 15H00. I had to use my Discovery fitted tracker to track their drive only to notice this was not the case and that they were speeding with my car. I have photo proof of this. After delivery of my vehicle I noticed my spare wheel was missing. I had to phone Lehlobo Autobody and Crystal told me I could come and collect this on Monday. I had to drive back there only to be informed they had lost my brand new spare wheel. How is this possible and again I ask how does Discovery approve a place like this? I have spent more time driving to Lehlobo Autobody on my own cost than anything else. I am going to direct this to the Motor Industry Ombudsman of South Africa. I was informed I would receive feedback from Discovery and be kept up to date. This has not happened at all and I have had enough of Discovery now. I had to go to a wedding in Limpopo over the weekend with a spare wheel that is not mine and was late because I had to drive back to Lehlobo Autobody. I don't know how an approved autobody can lose a brand new spare tyre and rim and provide service like this. Crystal did not even apologise but rather stood outside just looking at me as I had to find out what happened to my vehicles spare wheel.