MM
Morongoa M

1 reviews | Active since Aug 2012

07 Dec 2017, 12:05

Horrible service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I submitted a cellphone damage claim almost two weeks ago. My claims consultant ( Jane Legodi) was kind enough to process my claim within 5 minutes and sent me to WeFix same day. The following day I was told my phone was assessed and was going to be repaired. That was it !!!!!!!!!!!!!!!!!!!!! It's almost 2 weeks and my claims consultant has failed to respond to my emails. Discovery as a whole failed to acknowledge my Facebook post, their phones go unanswered every time I phone. SO TELL ME, WHAT AM I SUPPOSED TO DO TO GET MY CELLPHONE BACK???????? LIKE HOW DO YOU EXPECT ME TO LIVE WITHOUT A PHONE???????? DISCOVERY YOU SHOCKED ME. I DID NOT EXPECT THIS FROM YOU !!!!!!!

0
Replies (1)
Discovery Insure
Discovery Insure's reply07 Dec 2017, 12:55
Official

Thank you for raising your concerns with us.

Kindly note that we have tried contacting you telephonically.

We are currently investigating your complaint and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure