1 reviews | Active since Jun 2016

26 Aug 2024, 11:17

Horrible procedure | Brilliant representative

Getting my claim through was a horrific experience. The app didn't feature the brand name, the email address was hard to find and I got sent from department to department after a lot of follow up emails. BUT once I got through to Lesego Rapoo, it was smooth sailing and so easy! She was amazing - got my claim sorted and done in a matter of 2 days, kept me posted the whole time, and followed up when necessary. Discovery - you need to appreciate and keep people like Lesego - had it not been for her brilliant service, I would have lost my mind and left you. Thank you Lesego

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Replies (1)
Discovery Insure
Discovery Insure's reply26 Aug 2024, 11:30
Official
Good day Romy 

Thanks for the great review. We look forward to providing you with the service you deserve for many years to come.

Regards
Discovery Insure