Horrible procedure | Brilliant representative
Getting my claim through was a horrific experience. The app didn't feature the brand name, the email address was hard to find and I got sent from department to department after a lot of follow up emails. BUT once I got through to Lesego Rapoo, it was smooth sailing and so easy! She was amazing - got my claim sorted and done in a matter of 2 days, kept me posted the whole time, and followed up when necessary. Discovery - you need to appreciate and keep people like Lesego - had it not been for her brilliant service, I would have lost my mind and left you. Thank you Lesego
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Replies (1)Discovery Insure's replyOfficial
26 Aug 2024, 11:30Good day Romy
Thanks for the great review. We look forward to providing you with the service you deserve for many years to come.
Regards
Discovery Insure
Thanks for the great review. We look forward to providing you with the service you deserve for many years to come.
Regards
Discovery Insure
Discovery Insure's reply26 Aug 2024, 11:30
Official
Good day Romy
Thanks for the great review. We look forward to providing you with the service you deserve for many years to come.
Regards
Discovery Insure
Thanks for the great review. We look forward to providing you with the service you deserve for many years to come.
Regards
Discovery Insure
