Horrible Lack of Service

I am so disapointed in the lack of Service at Discovery. I have had a horrible experience since inception of the policy. Firstly the sales cinsultant did not effect my policy. When i had to claim the policy was not active, when it was eventually active, the claims consultant (Abigail Kemp)was speaking to other people whilst registering the claim with me. The desktop Assessor (Mogale Rakoma) started off by sending me abn email at 23:00 the disrespect, he has never called me i furnished him with all information and times to call me and he didnt. Instead he **** and sent an email stating that ge tried to call me. Another person ( Mosa Phillip) asked for my evaluation certificate . I havent had a word from anyone since i logged my claim. The service at discovery insure is horrible, especially since ive lost something so sentimental and valuble. Its horrible.