WB
Wendy B

1 reviews | Active since Dec 2017

14 Dec 2017, 16:01

HORRIBLE EXPERIENCE WITH DISCOVERY CAR AND HOME INSURANCE

I made an inquiry for car and home insurance a few months ago and went far into the process including giving my bank details and was ready to activate the service. I was then told I had to submit a pre- inspection form before my insurance would be activated. I did not do so as I knew I needed new car tyres it would need to wait.

Two months later I looked at my account and Discovery had gone ahead and deducted two months debit orders. I am still with another insurance company so have paid them as well.

I am seriously unimpressed. Of course Discovery are saying No, they do go ahead with the insurance even though they do not have a pre- inspection form.

They could have offered me a refund but they are too greedy to fix their mistake. I will never deal with this ********** company again.

0
Replies (2)
Discovery Insure
Discovery Insure's reply15 Dec 2017, 09:16
Official

Good Day,

Thank you for bringing your concern to our attention. As we discussed telephony , we have cancelled you policy from inception and will process the full refund into your account.

Regards,

Theo Mokhine

Discovery Insure

WB
Wendy B's update18 Dec 2017, 08:57
Reviewer Update
Thanks Theo for resolving this. Much appreciated.