Horrible experience with a claim

<p>There was a big thunderstorm On Wednesday 1 March which nailed a number of things in my household. Thursday morning I submitted a claim only for the equipment to be collected on the Monday for assessment. Tuesday I was told that we would need to come to the property to do a full contents assessment which I don't have a problem with BUT at no point was I told that this had a direct bearing on my claim. In my mind reviewing entire household contents should be done when one signs up, not when a claim is initiated. Because of schedules the assessor can only now come to the property on the Monday which will be more than 10 days since I submitted my initial claim. I have been a loyal customer for years with Discovery and expect better service but this has been so frustrating and disappointing.</p>