HORRIBLE CUSTOMER SERVICE: Fundiswa Loza

I was a loyal client with Discovery Insure for 7 years and they continued to increase my rate even with good driving. I was told that the only way to get a lower rate was to completely cancel my current plan and reapply as a new customer. This sounds like a great idea, but in the long run it hurts your insurance credit as I would appear no longer a loyal customer but a new customer who's only been with them for a short while. I decided to proceed with cancelling my plan with Discovery due to their continued increase in rates and lack of care for their loyal customers. I cancelled my plan with Fundiswa Loza on 16 February. I called again at the end of February to ensure that it was cancelled only to discover that it was not cancelled, so I cancelled it AGAIN with another Discovery agent. March 1st comes and I was still debited for March. It is now 24 March and I have NOT received my money. I am on the phone with Discovery now and they say they were holding my refund until the DQ tracker was removed, which was removed over a week ago & no where was that in agreement that they withhold MY money from me. They do say that you'll have to pay for the DQ tracker if you do not have it removed, but that's not the whole policy amount. Anyhow, I share all of this because it is extremely disappointing to be treated this way after being a customer with them for 7+ years. This is absolutely ridiculous.