Horrible customer service

I've been struggling to get feedback on a query logged on 30 January 2020. They advised I will have feedback in 5 days. It's going for 4 weeks. My Discovery drive active rewards are not working, I'm paying for a product which I'm not benefiting from. I'm losing out on all the rewards. I've phoned Discovery multiple times, I've complained on Twitter. Absolutely no feedback at all. They don't worry about paying customers. Spare yourself the trouble and avoid Discovery at all cost!