Horrible Customer Service and Turn Around Times - Discovery Insure!

I have had thee most unpleasant claim with Discovery Insure. I had a car accident on the 22nd of November 2021, I still don't have my vehicle repaired and back. They admitted to delaying the assessment of the car after the accident by 6 days, it took 2 whole weeks, before I received confirmation that the car has been assessed. The communication is little to none, with nothing helpful being done in the meantime. The car hire is said to be valid for 30 days only, if the car is taking almost 2 months in their repair process, what is supposed to happen after that 30 days? I pay for car insurance, as well as a car installment, how exactly should I commute? I have been emailing the claim consultant Thovhowani, who claims his manager Kagiso is copied on the emails, since December, I have not heard a word from that manager. They extended the car hire by 6 days, as they claim they delayed the process by 6 days, this helps nothing, as I still don't have my car and Avis wants their rental back? their delay on the assessment caused he ripple effect of delays on the entire process, who is now supposed to account for that? My broker PSG is as silent as night on the email communication, at this point, I'm not entirely sure what their role is, if not to sort things out on my behalf with Discovery. I'm so exhausted of following up, fighting, enquiring. Who at Discovery is going to help with the extension with Avis, as well as communicate adequately?