Horrible customer service

Today I had the horrible experience of dealing with what was possibly the worst consultant I had ever dealt with, I had called the call centre for assistance on a possible policy re evaluation and I was basically ignored every time I had tried to explain my situation to the consultant. I am seriously fed up with discovery insurance, initially they had a great premium offered to me and it was convenient since I have other services and policies with them but after dealing with some of their staff I have come to realize that they simply don't care enough about their customers,.<br> <br> It was also a huge mission to firstly get my card from them, and then there were issues with the activation of the card, and now when I have further queries not only am I not helped but I am insulted at the same time? I eventually got to my wits end and cut the call so as to not have to deal with that anymore.<br> <br> I would honestly rather move to another insurance company than stick with them if this is what I should expect from them, because it is seriously frustrating being always given the roundabout and never having any of my queries resolved.