1 reviews | Active since Nov 2013
Horrible customer expercience
About a week ago I received a call from one of their sales consultants by the name of Tshepo, he asked to give me a competitive qoute on my car. The call was going well till he had to transfer me to another consultant by the name of "Sean". After this Sean guy gave me the qoute, i proceeded to advise that i was not interested *due to the small difference in amount & it wouldn't be worth it* this guy in a very agitated voice asked me why I "choose to stay on the call so long if I was not interested" , he further went on to tell me my reasons for choosing to not take up the qoute were I qoute "where is the logic in that". I was really shocked by his behaviour and choose to just cut the call as he was going on further and being rude!
If it wasn't for the consultants horrible attitude and condescending ways, I was honestly looking towards joining the company. But I'd never go to a company where consultants treat me so horriblly! I'm with my current insurer purely because of how well they treat me as a customer!
Really shocked considering my health insurance is managed by your Life sector!
Thank you for your comment.
We are truly sorry for the manner in which your request was treated, we have escalated this matter to the sales division for investigation, this to ensure the appropriate steps are taken.
Regards,
Discovery Insure
Best regards,
Thank you for your comment.
We are truly sorry for the manner in which your request was treated, we have escalated this matter to the sales division for investigation, this to ensure the appropriate steps are taken.
Regards,
Discovery Insure
Best regards,
