1 reviews | Active since Apr 2009
Hope you NEVER have to Claim if a Discovery Insure Client!
Having read some of the reviews here today and aligning it with the experience I have had with Discovery Insure since my accident, I, a customer of over 12 years to Discovery Insure, with my first real vehicle claim, have to echo the poor service delivery and lack of communication and ownership that Discovery Insure offers to its clients.
Claims Administrators never get back to you and they never are able to articulate or address any concerns you raise with them. It has now been a month since my accident. It took weeks to get an assessment concluded - which still seems to remain inaccurate as the panel shop are constantly asking for additional approvals which now is just getting declined. If you ask for clarifications you get blamed for delaying processes.
Wether you call or email the contact centre, you get half promises of callbacks that hardly ever happens. If you follow up on emails days after sending it - then the administrators are out of office, or just do not respond.
Very dissappointed in a company that appears to strive for customer excellence. If this is what clients should experience - then I am sorry - you missing the boat completely.
No reply from Disovery about the above either, I had to phone and request from yet another agent written confirmation about the extension - so that I can have it in writing should AVIS come knocking at my door.
No reply from Disovery about the above either, I had to phone and request from yet another agent written confirmation about the extension - so that I can have it in writing should AVIS come knocking at my door.