Hoodwinked by Discovery ensure

Well well, I changed to discovery as i've a portfolio with the company from health to life. The other day my wife had a minor encounter with a pillar while driving the family H1 Bus at the local shopping centre. I took the vehicle in for assessment at VBS in Roodepoort, following this is was told where to take the vehicle for repairs (no options given) this already raised my suspicions and i insisted on seeing the assessment and discovered that the damage (sc****) to the chrome runner at the base of the vehicle were excluded. When i queried this, as this is how i purchased the vehicle new from the dealer, i was fobbed off. This was the response from Dominic Madlala "Good day, Kindly note matter was escalated, response was that onus lies with insured to advised of any additionals (sic) added on the vehicle. Regards " Just like i've received it from him!! Well this is just absolute bull!!!Comprehensively insured with them!!! Discovery is happy to take my premium but when it comes to repairs to my vehicle they choose what they want to repair. All the while the assessor tells me that i don't have any excess. Quite frankly that is non of his business to start out with. But i take it, it is his business is to save the assessment company money come hell or high water! I am very, very unhappy with the current state of affairs regarding my insurance Claim i've not taken the vehicle in for repair as they want to send me to a panel shop miles away from where i am located . This said i am considering cancelling my insurance with them (currently shopping around) if this is not resolved ********** Policy ********** 274. Steve Lawrence ********** 026