1 reviews | Active since Jul 2012
Home Assist no assistance at all.
<p>Called this morning to Discovery to request home assistance with a locksmith. My front door gate lock is stuck and we cannot open the front door. Since we can use the back door they refused to help!</p>
Thank you for taking my call.
As discussed, should you wish to log a normal claim you may do so via the claims app, or claims team by speaking to a claims consultant on ***.
We apologise for any inconvenience experienced.
Regards,
Discovery Insure
Thank you for taking my call.
As discussed, should you wish to log a normal claim you may do so via the claims app, or claims team by speaking to a claims consultant on ***.
We apologise for any inconvenience experienced.
Regards,
Discovery Insure
Eventually, the gate got unstuck which meant we finally got to open the door. But then we couldn't lock the gate as the lock was stuck. Called again to request for locksmith assistance, again no help! So we had to sleep with no the security gate unlocked thanks to Discovery.
Luckily we woke up fine without any incidents, got a lock smith to come and repair the lock.
The discovery website promotes this service indicating the only exclusion is unlocking padlocks. It also indicates it is limited to 3 services per year and a total of R2,000.
It does not say anything about what Discovery is alleging as not an emergency. The priority is not on my safety, it is on minimizing the payout!
Eventually, the gate got unstuck which meant we finally got to open the door. But then we couldn't lock the gate as the lock was stuck. Called again to request for locksmith assistance, again no help! So we had to sleep with no the security gate unlocked thanks to Discovery.
Luckily we woke up fine without any incidents, got a lock smith to come and repair the lock.
The discovery website promotes this service indicating the only exclusion is unlocking padlocks. It also indicates it is limited to 3 services per year and a total of R2,000.
It does not say anything about what Discovery is alleging as not an emergency. The priority is not on my safety, it is on minimizing the payout!