Highly irritated and disappointed

<p>I had a power surge on Thursday 29/06/17. I contacted Discovery to advise that my TV set stopped working due to the prower surge . My Tv was collected from my home , the Monday 03/07/17. Today is a week later and had not heard from Discovery . I decided to contact them to follow up on my claim. I was assisted by Keith who advised me that my claim was rejected as the fault on my tv was due to wear and tear. I asked how come i was not contacted since the collection of my tv but he advised me that an email would be sent to me by my claims advisor with no name provided to me of who the person is/was . I asked how did they arise to the fault been wear & tear and not the power surge as the tv only stopped working from the day of the surge, he could not provide me with any answers. I am very disappointed with the way my claim is been handled and the fact that i was not contacted with feedback until i decided to contact Discovery. My Tv set is an old make, yes, however if Discovery did not insure older makes or models this should have been advised upon me taking up house hold content as i have been paying for it all this time now i decide to make a claim i get told a story which i feel the only reason the claim is been rejected is due to the fact that my tv make is no longer been manufactured and has nothing to do with wear and tear as it has been working fine all along . When asked what is the way forward , Keith was not very advising and i had to ask what happens with my tv set, he just advised me to wait for an email. If a decision was already made regarding my claim, why was i not contacted already and provided with feedback and that i still have to wait for correspondence from Discovery . I would like a proper explanation regarding the rejection of my claim as the excuse or reason is invalid. My TV has been working all this time until the power surge when i contacted Discovery. I am paying my monthly subscription fee without any hassle and now i get excuses for a payout . I am now considering taking out insurance with another company as i feel i am not been rocognised as a valued customer . </p>