High premiums for poor service

Be careful of insurers offering low premiums just to attract business. Last year I was attracted to a very competitive, low premium insurance offering from Discovery insure, only to have my premium increase by 15% the following year. For me that’s day light ******* and more than 3x inflation.

What’s worst is the lack of consistency in their methodology. I was told that the reason for the increase was that the value of my goods went up. This I fully understand, but then at the same time the value of my depreciating assets should go down.

I’ve queried this with the company and was told by the consultant (Katleho) that she would return my call within 48hours with more detail from the pricing department. It’s been 96 hours and still no response.

I would gladly pay a premium for an honest and quality service/product, neither of which I am receiving from Discovery.