High level of incompetence

What a frustrating horrible claim experience. From an *********** claims consultant Moipone. Since I logged the claim, she doesn't respond to emails nor call me for update. It has been a stressful 3weeks. And I had to learn from the service provider that my claim was rejected. Talk about the great customer service that Discovery prides itself with. Not even an email nor courtesy call out of respect of your client. I'm done with this **** service!!!