Hidden IFA Balances and Management of IFA - Discovery Disregards Customers

Discovery Insure removed the ability for Customer to be able to have visibility into their IFA Balances and allocations. As a Customer I am only able to see my current Balance. However, I cannot see what the previous balance was and how much was added. Before the new Vitality Drive changes, I used to have full visibility into my funds and track allocations and verify if they were according. Now, they say I have to call into the call centre for me to request a statement. The statement only shows the monthly allocations but does not show what the previous balances were. This is not according to the require practice and not in line with the legal Consumer framework. This is the first step I am taking before proceeding with a complaint to the Insure Ombudsman and Consumer Services. Update the app and resolve the issue if you refuse, I will take further steps.