Hi to be honest Discovery has let me down once again as a client, I have vehicle warranty through them which at present I am paying for and I am struggling terribly to get a valid claim through them

Hi to be honest Discovery has let me down once again as a client, I have vehicle warranty through them which at present I am paying for and I am struggling terribly to get a valid claim through them. I have not had the use of my vehicle for now a week and 2 days and they are messing me around asking for Document they already have and I am dealing with now 3 people regarding the same claim. My vehicle is at a service provider who is waiting for approval on the repair and has told me they will start charging storage fees due to my vehicle occupyunv space in there work shop for as long as it has. Discovery still want to impose excess fees if the claim is approved which does not make sence how can I be paying out all this money when the claim is approved because of the failure of Discovery to do the right thing. As consumer I feel Discovery who are a well know brand should be held accountable here surely there are laws protecting consumers from orginizations that abuse there clients.