Helpful with complicated claim

Vusi was responsive, helpful and assisted in resolving sn issue on and processing my claim within a day. I had to claim for my iPad, but you cannot blacklist iPads in SA, hence the complication. Vusi called me back more than once to clarify and update me on what to do next and eventually managed to get authorisation to process the claim without blacklisting. A 'can do' attitude - he went out of his way to reassure me and get it sorted out as quickly as possible.