Helpful

<p>I had a problem with my Discoery Insure policy, I had received a letter notifying me that my policy is going to lapse and it had just been active for a month. I called and was initially assisted by Vukani who put me on hold and I think forgot about me. After losing my patience I hung up and called again to be put to the retention department. Happiness Simelane had time to pick up and respond effeciently to my quierie. She was even able to see that the laspe was due to activation fee of R150, that was unsuccesful. I am happy to know that the policy is not lapsing as it was a system error as the activation fee was not loaded.</p> <p>i was relieved to know that and appreciate the patience and mind to scrutinize until she picked up the problem. Thank you Hapiness Simelane.</p>