Help me with what I pay for DI

The DQ Track unit in my vehicle has not worked for some time as it was disconnected by a DQ Track technician many months ago

I have been trying for some time now to have this sorted out and each time I call the DQ Track division i am put on hold for long periods of time chewing up MY airtime. This is hopefully the step I had to take to get help

The problem is when you mention an address which is no where JHB or CPT, the person freezes.

Now I pay each month for this facility and trust me, I want it working

Please advise how you intend helping me