Have to Reconnect my Insurance every Month due to wrong Debits

I have to reconnect my policy every second month. I have asked that you debit me on the 1st as this is when I have money in my account. This is the 3rd time I have to reconnect my policy. The best you could do is send me an email saying I have to reconnect my policy and only then will you help me.

My medical aid is also with Discovery but I think I should cancel everything with you and move to another company all together.