LL
Lynda L

1 reviews | Active since Oct 2015

11 Jan 2016, 16:14

Hats off to the Discovery Insure Team

A burglary at night when one is alone in the house is a horrifying ordeal. Kevin du Pleases in the claims department soothed this hysterical and half drugged client as he took down the details of what had been ******. When the writer found items that she had presumed ****** and phoned Kevin again, he courteously updated the details of the loss. Upon realising that I (female) live alone, he organised for a guard to be present at the premises. Mickey Manual, the assessor was unbelievably courteous and correctly assessed that the majority of my cover was for clothing and he certainly has an eye for quality/designer clothing as opposed to clothing procured from chain stores. During subsequent conversations with both Kevin and Mickey, they both displayed extraordinary courtesy and well-honed interpersonal skills. I would highly recommend Discovery Insure to anyone seeking affordable household and car insurance.

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Replies (1)
Discovery Insure
Discovery Insure's reply11 Jan 2016, 16:41
Official
Hello DO_SOMETHING,

At Discovery Insure, customer satisfaction is central to every interaction, and it makes everyone, especially the involved representative/s feel great when clients send us words of praise.

We truly appreciate you taking time out of your day to provide us with some open and honest feedback about our service.

Regards,
Sakhe
Discovery Insure