EH
Elizabeth H

1 reviews | Active since Mar 2009

26 Feb 2016, 12:24

Happy me

what do you really do when your money isn't enough to cover everything, first thing we cancel our policy which is exactly what I had in mind this morning when I picked up the phone to discovery. <br> <br> Luckily call centre lady transferred me to Sharon Dlamini who was interested in knowing what could be the problem, she didn't feed me something I did not want. She took her time to look at all other alternatives that can assist me in reducing the amount without completely cancelling the policy <br> <br> She was clear in her explanation and gave me options that can assist me in taking the burden away, she showed interest and concern to the challenges, and walla I ended up with less premium which has saved me couple of thousands, <br> <br> Thank you Sharon for displaying such professionalism and understanding, its rare that the insurance policy will put your concerns before theirs, I finally saw the true brand behind Discovery insure and proud to say I will stay with them, thanks to their superstar

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Replies (1)
Discovery Insure
Discovery Insure's reply26 Feb 2016, 14:52
Official
Hello nkuli1,

At Discovery Insure, we value customer satisfaction in every interaction. We're pleased to read that Sharon defines to that standard.

Thank you for the feedback, it makes us happy to know you feel at home with us.

Regards
Thabani