1 reviews | Active since Nov 2014
Happy Anniversary from Discovery?
This is not a complaint per say. I have been a Discovery Insure client for a year now... And I got a shock when my premium was debited for approx R200 more than usual. Upon query I found that as an anniversary gift, my premium was being increased. Now, I say this isn't a complaint because I am sure that somewhere in the policy document it does say that there will be an increase. What I am unhappy about is the fact that there is no reminder, No new policy document is sent, not even a courtesy SMS which I think is poor form. i was assured that there would be a costing review on my policy but the principle is that these types of things, I feel, Should be communicated...<br> Thanks for the anniversary gift guys!
Thank you for taking my call today.
As discussed, the anniversary letter was sent to you 30 days prior to the increase.
Your review request is currently with our pricing team and we will revert with an outcome.
Regards,
Brian
Discovery Insure
Thank you for taking my call today.
As discussed, the anniversary letter was sent to you 30 days prior to the increase.
Your review request is currently with our pricing team and we will revert with an outcome.
Regards,
Brian
Discovery Insure
