Hanging claim

Its been 2 weeks since my husband submitted a claim with Discovery for our fridge which was not the first time even but till today it has still not been attended to. We keep getting service providers to come and look at the fridge and the last feedback we received was that the fridge needs to be replaced. Not sure if Discovery is not prepared to do that because the service provider eventually advised after the 3rd follow up with both him and Discovery that there is a part that will be changed on the fridge. Mind you weeks before we claimed for the same fridge and were told that it needed to be re-gased. A few days after doing that the fridge stopped working. The fact that we get no feedback from Discovery regarding the progress of the claim, they keep being advised the fridge can be fixed every time, but we get stuck with a faulty fridge and roting food daily, but we pay premiums to Discovery monthly is very frustrating and disappointing to say the least. When we claim, we are sent from pilar to post but we are expected to keep our trust in big corporates and insurance companies like Discovery .