Hailstorm Claim

I am very unhappy with the type of service received from Discovery Insure. We had a hail storm December 2021 in Pietermaritzburg and I am still waiting for Discovery Insure to respond. The Assessor has been at my house and nothing is happening. I've send the complaints department 2 messages and only received a case number. This was to notify me that someone will call me within 2 working days. This was on 28 Jan 2022 and 7 Feb 2022. Nobody responded! Not even my window has been fixed after I've requested the Assessor to sort it as it is a Safety concern. This window is in my 3 year old daughter's room. He did say to me that it will be sorted the following day and this was 2 weeks ago. This type of service was never expected from Discovery!