HAIL DAMAGE ***

This is truly amazing from Proline and Discovery:-

1) Discovery send the authorisation to me to go to Proline Sandton 2) While I am trying to book the repairs with Proline Sandton, they referred me to Proline Marlboro 3) While I am trying to book the repairs with Proline Marlboro, they referred me to Proline Wynberg 4) I gets a call ( ********** ) on the 28th evening at 04:28 and after speaking to someone from Proline for 07 Mins 13 secs and explaining the back ground of the claim and everything, I was been assured that this will be sorted out 5) I receives another call (011 ********** ) at 08:31 AM in the morning of 29th from Proline asking how quickly I can bring the car for repairs at our Wynberg branch. We agreed for booking-in at 04:30 the same day. 6) After a struggle of more than an 30-40 mins of finding the place, we finally arrived at the reception and was straight away told that we do not have authorisation for this vehicle from Discovery. After a discussion of around 15-20 mins followed by atleast 3, 4 phone calls from the lady at reception to all decision makers at Proline, it was clear that every branch of proline was aware of this claim and repair but no one had a clue what so ever on what to do next. The experts straight away rejected for the booking-in the car for repair AND we happily came back home with no success after leaving work early, arranging a pick and drop, spending hours writing emails, follow ups, phone calls and what not.

Possibility - When I collected my vehicle from Proline MARLBORO 550 odd days back I was told that Profile has replaced the sun roof completely and that’s why it took them that long. The below mentioned in the email from Liezel could possibly be because the Car was submitted to Proline Sandton (or sandhurst) but was moved to Proline Marlboro due to some internal reasons specific to Proline. I am sure Discovery must have the claims from Profile for the replacement of the part (sunroof).

I humbly request discovery to reject the claim and I will get it done myself from outside and choose a new insurer for my car.