Gross incompetence

<p>I had so much faith on Discovery as a whole. I just got the shock of my life. The incompetence and lack of consideration for others is just appalling to say the least. So my Smart phone DQ tracker was supposed to be delivered yesterday between 8am and 5pm. So I didn’t have my cellphone on the day but as a person who cares about appointments and other people’s time, I took the initiative to phone Discovery and inform them that I don’t have my phone but I am at work and they may deliver the product. I hardly even went out while waiting for them. 5pm came and went without a sign of these people. This even after I phoned more than 3 times to follow up. Worse everytime I phoned Discovery was as if they knew nothing about the company delivering for them. They kept saying we are following up and they couldn’t even give me a timeframe as to when my issue will be resolved. I have so many products with discovery and this has just been a sour experience. I expected better of Discovery and I am bitterly disappointed. I truly hope this is not your new standards coz I hate *********** people/companies. How hard can delivering a product be? And if you can’t deliver surely it can’t be that hard to pick up a phone and cancel and make another appointment. </p>