Great service ruined by stupidity

I am very happy with the majority of services I get from Discovery Insure, I have had to phone for assistance on 2 occasions and on both occasions the staff have been friendly and professional. The help I needed was also provided very efficiently.

So why only 2 stars I hear you ask? It's simple: The discovery drive app that monitors my driving sets a target of 100km of event free driving however the number of times I have achieved this only to have the goal reset because of harsh braking or a similar event is countless - what was explained to me is that I need to complete the trip before the distance I travelled is accrued to my tally. THIS IS NOT WHAT THE GOAL SAYS!!!! I tried discussing this with someone but got no joy and in the end gave up.

If I were evaluating my interaction with the call centre or the agents I dealt with I would give 5 stars, but I am evaluating the whole company and am considering leaving because of this; so 2 stars it is.

I don't event want to put the names of the agents who provided me with great service because frankly: THEY DESERVE BETTER