WvdW
Wickus van der Walt

1 reviews | Active since Mar 2014

07 Feb 2017, 10:29

Great Service- Prompt Response

<p>I lost my phone over the course of the weekend, and logged a claim with Discovery Insure on Saturday morning. The agent who assisted me, Lelethu Jonga, sent me an e- mail at 8:00 on Monday morning, requesting additional information. </p> <p> </p> <p>At my request, the claim was expedited and resolved within 8- 9 hours. </p> <p> </p> <p>I have claimed from Discovery Insure in the past as well, and have always found their consultants to be professional, dedicated and friendly, especially in dealing with frustrated customers who are already in a less than ideal situation due to loss or theft. The service from Lelethu was nothing less than great.. </p> <p> </p> <p>5/5</p> <p><br />Johannes</p>

0
Replies (1)
Discovery Insure
Discovery Insure's reply07 Feb 2017, 11:16
Official

Thank you for taking a moment to share this compliment with us.

We will make certain that Lelethu is commended for her efforts.

Regards,

Sakhe

Discovery Insure