Great service from the call centre agent

I had not received an update on my claim since my device was collected over a week ago. I called the call centre twice and both times, I dealt with Claiirese Hewitt. She was extremely helpful and provided updates on the status of my claim. Today, she noted that all required documents had been uploaded and only the authorisation was outstanding. She promised to follow up on this and revert to me within the hour. She called me back an hour later and finalised my claim. Thank you Claiirese Hewitt, your service was 5 stars.

Overall, Discovery Insurance gets 4 stars on this claim for the lack of updates. I had to call twice to get these. Thank goodness I got Claiirese both times.