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Ben L

1 reviews | Active since Jan 2025

09 Jan 2025, 07:04

great service from Shahida at Discovery.

Discovery insure seem to be pretty good at what they do. Although claims tend to take longer than expected it seems fair what sums to occur.

My most recent claim was handled by Shahida, three claim was slightly delayed; however, Christmas and new years occurred during the claim so the delay is understandable. We all need a break. Thank you for the assist.

As a genealogy assist for others. anything portable that leaves the house should be specified. my suggestion is you upload proof of invoices purchases and photos to your vault with discovery. this way should you need to claim all information is already available.

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Replies (2)
Discovery Insure
Discovery Insure's reply09 Jan 2025, 08:24
Official
Good Day Ben

Thank you so much for your kind words and understanding! We're thrilled to hear that you find Discovery Insure to be effective in what we do. We appreciate your patience with the slight delay in your recent claim, especially during the busy holiday season. Shahida will be delighted to know her efforts were appreciated.

Your suggestion about specifying portable items and uploading proof of purchases and photos to the Discovery vault is fantastic! This proactive approach can indeed make the claims process smoother for everyone. Thank you for sharing this valuable tip with others.

We look forward to continuing to provide you with excellent service. If you have any further questions or need assistance, please don't hesitate to reach out.

Regards
Discovery Insure

Discovery Insure
Discovery Insure's reply09 Jan 2025, 08:26
Official
Hi Ben

Thank you for taking the time to let us know how you feel. We appreciate your business and truly want to make your experience pleasant at all times.

Regards
Discovery Insure