Great service from Dudu Leope

On receiving my annual increase schedule I was shocked to find a premium increase of 26%!! I have had no claims for past 5 years plus with previous insurers and none for past year on Discovery insure. My Vitality drive status is diamond. I phoned Discovery insure to ask why. No explanation was provided but a token reduction in the increase was offered. I said that I would be phoning again as soon as I had settled on a new insurer. I was then put through to the retentions department. I spoke to Duduzile Leope who gave me excellent service and reduced the increase to 10%. Thanks very much to Dudu who was a pleasure to deal with. I do though have an issue though with Discovery insure as I’m not sure why Discovery set such a huge increase in the first place. It has made me feel less comfortable with them. I have never had a claim with them but now I feel I may not be in safe hands - not sure of their trustworthiness. Even though I am pleased with many of the benefits - after all insurance is taken in case there is an accident or disaster of some kind.