Great service following a traumatic experience

My house was broken into on 05-03-2016 & some of my belongings ******. The last thing I needed after this traumatic experience was bad service from my insurance company. Fortunately the person assigned to dealing with my claim was very good at what she does. One of the windows to the house was broken & on hearing my concern about safety she immediately assigned a service provider to come and fix it. The window was repaired within 4 hours of talking to her.She was very polite & courteous at all times during our telephonic conversations. She kept me up to date on a daily basis with the progress on my claim. The claim was authorised on 12-03-2016 and most of the items claimed were delivered to my house on the 14-03-2016. The rest are still awaiting delivery from the service providers. Thank you for a great service and keep up the good work. 10/10 for going the extra mile!