LG
Lilian G

1 reviews | Active since May 2015

13 May 2015, 10:00

Great service & efficient system

I lodged a claim for the repairs to our alarm system on the Discovery Insure website yesterday morning (12 May 2015). Immediately I received acknowledgement via e-mail and sms that the claim had been logged. Within 5 minutes of the notification the claim consultant (Lelethu) called me to discuss the claim procedure. I had to wait for the service providers report and quote, but once I e-mailed those through the claim was finalised within 10 minutes. The entire claim was processed and approved by 16h10. <br> <br> That is terrific service.

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Replies (1)
Discovery Insure
Discovery Insure's reply13 May 2015, 10:11
Official
Hello Lilibee,

At Discovery Insure we place customer satisfaction at the center of every interaction so you can imagine how much we value positive feedback.
Thank you for taking the time to share your experience with us.

Kind Regards
Kesh Bassdhev

Best regards,