HK
Heather K

1 reviews | Active since Oct 2017

13 Oct 2017, 09:57

Great service - Discovery insure - their staff care

I was driving through Turffontein on my way to work, another car shot through a red traffic light and hit me on the side of my car, making me spin round facing the direction of where I was coming

Anyway, I called my daughter and my company, asking for a colleague to come to me.

As I was getting out of my car, I received a call from Discovery Isure, - my tracker alert informed them that something had happened to me. The person was great, offered me medical assistance, not once, but often, just in case – I declined. They wanted to know if they could inform someone for me, I told them about my colleague and my daughter who were coming to me. He also wanted to know if I could drive my car – at that stage, I thought I could.

Anyway, I got a follow up call, had my colleague and daughter arrived yet? My colleague, checked my car for me, and I had to inform Discovery that my car was not driveable, so Discovery insure, arranged a tow truck, they informed me who was coming and what time they were coming. I then get a call from Help 24, asking my preferred area where I would like my car to go for repairs Help 24 – were great, and were highly complimenting about Discovery – “best in the business” were their words.

We then were all able to leave the scene of the accident, I saw a doctor, went to the chemist and then headed on home. Before I knew it a Discovery consultant calls me, the claim is process and my hired car from Avis was in my garage by 15h00

I cannot express how glad I am to be a member of the Discovery insure family, there was no way that I could have done all that by myself in the state of shock I was in.

I know that when I drive around, I am not alone, in the back ground Discovery Insure is my driving partner

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Oct 2017, 11:34
Official

Thank you for sending us your feedback.

We truly appreciate you taking time to provide us with some open and honest feedback about our service.

We will be sure to share it with Nompumelelo and the rest of the team.

Regards

Discovery Insure