NG
Nokwazi G

1 reviews | Active since May 2012

31 Jan 2020, 17:28

Great Service - Discovery Insure - Dionne Stevens

I had the unfortunate experience of losing my phone which was an iPhone X, and you know how attached to our phones are. I submitted a claim online on the Discovery app and within 10 minutes of putting in my claim a consultant from Discovery called. Her name was Dionne Stevens and she was absolutely amazing. After asking a few questions, she then advised me on the process and requested additional document. I sent in the documents that evening and the very next day Dionne called to inform me that my claim had been approved. A few minutes later the service provider allocated to replace my phone called and the very next morning my phone was delivered. It really made me happy and proud to be with Discovery cause time and time again they have given me professional service and their turn around time is AMAZING. It literally took two days to have my phone replaced. Which other insurer can claim the same. Dionne has a kind, helpful, professional and efficient service. Well Done

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Replies (1)
Discovery Insure
Discovery Insure's reply03 Feb 2020, 09:23
Official
Good day Nokwazi 

Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards
Discovery Insure