1 reviews | Active since Jan 2011
Great people, but that doesn't get stuff fixed
My initial experience with an accident and Moloko Mathabathe was excellent. However, that was a week ago today (Tuesday last week). On Wednesday I phoned after no one phoned me within 24 hours as their SMS indicated - but my call was dropped after holding. Phoned again on Thursday, some thing happened - so finally just emailed the police report and case number. Finally Friday, after 10 minutes of holding, I get through. The lady on the phone (I didn't take her name - but very nice and friendly) didn't have any feedback on my vehicle, other than re-assigning it to a "specialist team". I did finally get communication yesterday afternoon from Moloko (accident reporting - emergency assist division) to check up on me and remind me to write the review... in short, great staff, friendly and helpful, but a general institutional problem, as my expectation is not friendliness, but a fixed motorcycle, or at least a status update a week later (or 24 hours later per the sms they sent after the accident).
But, then at 11:06 I get a call asking me if I can take the motorcycle (the one you towed on a flatbed as it is not drivable - and that I don't have possession of) for a quote and send the quote in.
So all in all, I believe you have some serious problems and am investigating moving my other insured items to someone who seems to have a better grip on the whole insurance thing.
But, then at 11:06 I get a call asking me if I can take the motorcycle (the one you towed on a flatbed as it is not drivable - and that I don't have possession of) for a quote and send the quote in.
So all in all, I believe you have some serious problems and am investigating moving my other insured items to someone who seems to have a better grip on the whole insurance thing.