SS
Saskia S

1 reviews | Active since May 2016

06 Mar 2017, 15:44

GREAT ON THE DAY, TERRIBLE ON THE FOLLOW THROUGH

<p>I previously wrote a review about how happy I was with the service I had received from Discovery insure, which I now regret. </p> <p>Although the service and support on the day of the accident was incredible, I have since been struggling to get any information from the person dealing with my claim. </p> <p>I have had to email several times, and receive no response. I have had to call, and not receive feedback from her. Its been a week and still there is no assessors report. I am without a car and no transport, and the claim processing is taking much longer than at my old insurers. </p> <p>As excited as I was with the good service, it has really been lacking since. </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply07 Mar 2017, 10:28
Official

Thank you for your comment.

We are following up the progress of you claim and will revert during the course of the day.

Our due apologies for the delays experienced.

Regards,

Discovery Insure