MB
Mark B

1 reviews | Active since Mar 2009

30 Mar 2016, 10:33

Great Feedback and Issue Resolution

Simon Farisane got back to me today regarding the query I had on my policy and has gone to great lengths to resolve the issue above my expectations. I am satisfied with the reasons that were given for the delay in getting to the bottom of the issue as Simon was dependent on feedback from other departments before he was in a position to provide accurate feedback and a resolution to my query.<br> <br> Simon I do appreciate your tenacity and follow through in resolving my issue. I am a happy Discovery Insure customer and look forward to a long and happy relationship with Discovery. Have a great day further.

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Replies (1)
Discovery Insure
Discovery Insure's reply30 Mar 2016, 12:46
Official
Hello markieb,

Hi Mark

We value customer satisfaction in every interaction. We're pleased to read that Simon defines that standard.

Thanks for the feedback.

Regards
Thabani