Great Experience

Late last night 16 April we realized that our geyser was not heating up the water... it was a stressful moment as we know we in the middle of a lockdown period and the possibilities of only fixing it in 2 weeks time. This morning at 7h00 17 April, I called the discovery emergency line, spoke to a gentleman by the name of Mpumelelo Khoza, very friendly and eager to assist, he understood my request and arranged for an emergency team to come to my place, I expected this to happen sometime during the afternoon, I received a call from him again at 7h16 confirming who the team are and that they would call me to confirm a time, I then received a call from the service provider All Star Assist at 7h45, they confirmed that their technicians were on the way, at 7h55 they arrived, started the job and were completed by 8h40... Work well done, these technicians were fully aware of the lockdown protocols which put my family at ease, really well done to them. I then received another call from Mpumelelo following up if everything was in order. Today I experienced the power of great service all round, was really awesome to feel the experience that Mpumelelo provided to seeing how quickly All Star completed the job. I am a happy client, thank you Discovery and thank you All Star I will certainly recommend your business to all my friends and family.