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Nthuseni R

1 reviews | Active since Jul 2015

24 Jul 2015, 12:19

Great Customer Service

My day is made!! <br> Thank you so much to Mukovhe.<br> I emailed my 12 questions to Discovery Insure and instantly, got a call back from Mukovhe Ligege. <br> I must say, she is an epitome of quality customer service. At some stage I felt like I know her in person.<br> <br> She even took it upon herself to ensure that I understand the answers by going an extra mile - explaining in my home language, helping me understand my plan more and checking my premium as we go along. <br> <br> I admire her level of articulation and professionalism in answering my mailed questions as well as over-the-phone further questions and the examples she gave were of good quality and relatable. <br>

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Replies (1)
Discovery Insure
Discovery Insure's reply24 Jul 2015, 14:55
Official
Hello nthusenir,

I was delighted to receive your note, and was especially pleased to read your kind words about our Mukovhe.

Thanks for the feedback, we value it.

Regards
Thabani