JV
Jeannie V

1 reviews | Active since Jun 2020

01 Jun 2020, 14:15

Great Customer Experience

I recently had to cancel my insurance with Discovery Insure due to changing financial circumstances, and I was quite tense about it as my previous experience with cancelling insurance with another company was **********. However Kirk De Sai from the Retentions department treated me with understanding and respect, and made the experience as pleasant as possible. Kirk is definitely a credit to his department and Discovery Insure, and even though they aren't my insurer anymore, I'll gladly recommend them as my customer experience with them was great.

0
Replies (1)
Discovery Insure
Discovery Insure's reply02 Jun 2020, 08:53
Official
Good day Jeannie, 

Thank you for your feedback, we value it highly. Working with clients like yourself make the hours in the office worthwhile and provide much needed encouragement to always give you the best experience.


Regards
Discovery Insure