PM
Philani M
1 reviews | Active since May 2023
09 May 2023, 18:30
Great claims service delivery
Wow..! What excellent service was received from Martha Nyamazana in express claims - portable possessions? On Saturday, 06 May at about 02:00 am I had an unfortunate incident of losing my prescription glasses. Today at 08:57, I contacted Discovery Insure and Martha N attended to my call - she was very professional and handled my call with care. Guess what? Within 7 minutes, my claim was registered - instantly I received an email confirming my claim number. . . What surprised me is the fact that my claim was finalised and approved within 2 hours. . . Well done Martha N, you really know how to do your job! We need more people like you, especially in the claims management departments.
Helpful (0)
Replies (1)0
Replies (1)Discovery Insure's replyOfficial
10 May 2023, 08:42Good day Philani M
Thank you for the compliment. We place client satisfaction at the centre of our interaction, and it makes everyone, especially the involved representative feel great when clients send us words of praise.
Regards
Discovery Insure
Regards
Discovery Insure
Discovery Insure's reply10 May 2023, 08:42
Official
Good day Philani M
Thank you for the compliment. We place client satisfaction at the centre of our interaction, and it makes everyone, especially the involved representative feel great when clients send us words of praise.
Regards
Discovery Insure
Regards
Discovery Insure
