Good, worse, pathetic

When service levels reach below pathetic, a client is really at wit's end. Three times (weeks) I had to phone DI to renew a rental vehicle due to DI sitting on the assessment for over 2 weeks. Worst part: the last two times I explicitly asked the call center to assure that the renewal is actioned. Both times I was told that once it is sent through to 'the manager' it will be actioned immediately. Called on Tuesday (05/11) and for the THIRD time this was NOT done. DI please 1) TRAIN your people to do their work; 2) improve your outdated processes, and 3) GET your managers to do what they are being paid to do. And, if it is not too much trouble, kindly renew my vehicle rental!